How to Troubleshoot Common Web Hosting Problems

There are times when websites go under, either as a technical or operational issue. If they do, different web hosting services have other ways to bring them up. However, the target is how fast and efficient the troubleshooting mechanism is. Here are some of the common web-hosting problems in 2024 and how you can fix them.

Server Downtime and Errors

Have you ever clicked on a link and gotten the 503 Error? In layman’s terms, it means that the server is not ready to process the request or it is temporarily available. Websites and web pages that give that error indicate that the server is in downtime mode. If the problem is persistent, it affects the website’s ranking on Google. Customers can also blacklist the website as insecure and unreliable. Remedy Server downtime means the server has loading issues; the best way to solve them is to settle for a reliable service provider. Ensure that the uptime guarantee is over 99%.

Slow Page Loading

Slow loading speeds are the most prevalent issue with web hosting. If it takes over 10 seconds for your page to load, there is something wrong with your web hosting service provider. Research says that regular internet users take at most 6 seconds on a page. If it does not give them the necessary information, they close it and look for another web page. There are several reasons why your page might load slowly:
  • Over 500KB images on the page.
  • Obsolete web hosting technology, or
  • Irregular image sizes.
Remedy Ensure your images are not more than 500 KB. For those bigger ones, look for appropriate ways to optimize them before uploading. Also, ensure that your image fits the page size, 1500 by 2500 pixels for computer desktops and 640 by 320 for mobile gadgets. For a lasting solution, get image-optimizing plugins that automatically reduce the size but maintain the quality. There are many good free-to-use plugins available on WordPress and other software development companies. Choose the one that benefits your website.

Online Security

There have been increased malware attacks on websites recently, especially e-commerce. A security attack not only corrupts your website but can also lead to information loss and mistrust from customers. With most digital engagements moving online, there is need to protect website information. Remedy The first point of call is your web hosting service provider; their security protocol should be robust. There are several web hosting service providers in Kenya with commendable security. Most service providers have the basic SSL certificate, which can sometimes cause a challenge, especially for platforms with user-sensitive information. Content management systems such as Wix and Shopify have security protocols embedded in their primary code. Combining it with web hosting security ensures user information is safe.

Hosting Sharing

Small businesses share web space to save on course and utilize unused storage. Whereas it is economical for a start, it is not sustainable. As the platform gets more traffic, it can exhaust the bandwidth, leading to page lagging. Moreover, once the space begins to deplete, the websites can lag or crush, effectively losing traffic in the process. If you do not upgrade in time, the lag reduces the website’s responsiveness, lowering its search engine rating. Remedy The first thing to do is upgrade your web hosting package. If it applies, get a higher package with more space and a bigger bandwidth. Alternatively, improve your web hosting level by getting VPS hosting with dedicated servers. All these upgrades give more room for your website to load faster.

Why Troubleshooting is Important

Troubleshooting becomes essential in website management as it resets the platform to its ideal form. It pinpoints the cause of the lag, fixes it, and tries to prevent the issues from recurring. The faster the rate of troubleshooting, the better the website’s health. To better understand troubleshooting, consider the following parameters:
  • Symptoms – what are the indicators? Which error message was on display? Some errors have instructions on how to troubleshoot the problem.
  • What caused the error – was there a precursor to the issue? Was there a program running when the error occurred? Errors do not happen in isolation; understanding the root cause is the first step in solving the problem.
  • Where and when it occurred –Talk to your web hosting service provider if it is downtime. If it is a system error, is it from the customer or the host? Timelines and sources are essential in denoting specific errors.
  • Chance of replication – system errors can replicate within and outside the system. If it pauses a threat, eliminate it before it causes more harm. More importantly, go through all the development stages to understand the cause and how to solve the issue permanently.

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