Best Web Hosting Companies in Kenya

The Types of Web Hosting Services Offered

Different customers require different types of web hosting based on their qualities. There are 4 types of web hosting available in the market, each with its own features. Cloud hosting is the new kid on the block, offering safe and easy-to-use storage. Secondly, we have VPS hosting; a physical server broken down into several virtual servers.

Shared hosting is another type of web hosting that allows a customer to buy storage space, but uses it to house several online platforms. Lastly, we have dedicated hosting, which operates like a shared server, only that it only accommodates one platform.

Depending on your budget and online platform security level, you can choose from the best web hosting companies in Kenya. Go through their features, quantities, and value proposition, and settle on a web host that satisfies your needs.

Company Location

There is a lot that comes with having your web hosting service provider nearby. However, the most important is the location. In case of a troubleshooting incident, the issue gets solved faster. Other advantages of a local service provider include

• Localized customer service – the language used in solving problems is easily understandable. In Kenya’s example, Swahili and English are the most used language. Secondly, if the customer needs additional services like server installation or any other out-of-bracket service, the cost of service is manageable.
• Faster loading time, thanks to the proximity to the server – when a person visits a website, the loading time depends on the distance between them and the hosting server. If it is far, it takes some time since they have to synchronize for the page to load. Servers hosted in Kenya reduced the distance between the visitor and the server, contributing to a faster loading time.
• Payments – paying in local currency stabilizes prices and makes it easier and faster to post payments. Exchange rates significantly affect price stability since most of the web hosting service providers buy hosting space from companies abroad. If you host with a local company, you are excluded from the price volatility.

Uptime Guarantee

All businesses expect their websites to be up and running 24 hours a day. Websites complement a physical shop’s opening hours, making it open all day and night. Uptime guarantee is the main component among the best web hosting companies in Kenya. The better the ratio, the more appealing your argument is, and the higher the number of customers.

Any ratio below 99% might render your platform unreliable since it eats into the website’s productive time. Many factors influence uptime guarantee, but the most important is the self-corrective measure. How long does the server take to pinpoint the issue, and institute self-corrective measures for it to go back to its optimal usage? A web host who has that timeline figured out has the best uptime guarantee. HostJaer boasts of a 99.99% uptime guarantee, which is a little shy of a perfect web hosting company in Kenya.

Security Protocol and Features

The world is grappling with cybersecurity making website security a big issue with web hosting. Most customers in Kenya are small and medium businesses and therefore rely on the security protocol offered by the web hosting company. For faster conversion and value for money, the best web hosting companies in Kenya invest in an SSL security protocol to secure their client’s data and information.

Besides SSL, the service provider should also invest in educating their clients on how to install and maintain SSL certificates on their platforms. Hackers have bots that work 24/7 to find vulnerable websites to attack. A candid engagement with customers on cyber security goes a long way in attracting and retaining customers.

Another security feature the best web hosting companies in Kenya invest in is regular backup. The range is between a week and a day. The best backup duration is 24 hours, which acts as a buffer in case of a data loss. A customer gets back their data regardless of the issue.

Customer Service

Customer service is the hallmark of delivery, as it not only guides the customers on doing the right thing but also expounds more about the products. A company can have exemplary web hosting packages, but cannot explain how they work to the customers. It ends up performing badly on the market, only because no one could speak to potential customers of its advantages.

Website hosting is a virtual product, which requires constant communication with web hosting technicians. What makes HostJaer stand out is its investment in customer service systems. It has a knowledgebase page that explains every action on the platform. If that is not enough, we have the frequently asked questions segment on each service page to help you understand every action per service. Other customer service modules include a WhatsApp plugin and the live chat feature on every page.

The web hosting company should also have a number that customers can call. It should lead them directly to the switchboard to talk to the customer service agent directly. Problem-solving becomes easier and more predictable, improving trust in the system.

Take Home

The journey to being among the best web hosting companies in Kenya needs infrastructural and human resources. Operating systems should work, while human resources coordinate the services. HostJaer has invested heavily in each process. Customers will never encounter any preventable issues, labeling HostJaer one of the best web hosting companies in Kenya.